Privacy Policy

Mystic Rose Massage and Esthetics LLCLast Updated: December 16, 2024

At Mystic Rose Massage and Esthetics LLC, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us. By engaging with our services or visiting our website, you agree to the practices described herein.

1. Information We Collect

We collect personal information that you voluntarily provide to us and other information automatically collected when you use our services or website. This includes:

A. Personal Information

Identification Details: Name, phone number, email address, and mailing address.

Health Information: Medical history, medications, health conditions, allergies, and other details provided on intake forms.

Payment Information: Credit/debit card details, billing address, and payment history.

B. Automatically Collected Information

When you visit our website or interact with online booking systems, we may collect:

IP address, browser type, and device information.Pages visited, time spent on the site, and referral URLs.Cookies and other tracking technologies to analyze website usage and improve functionality.

C. Sensitive Health Information

In compliance with applicable laws, we collect sensitive health-related information necessary to provide safe and effective services. This information is treated with the highest level of confidentiality and security.

2. How We Use Your Information

We use the information collected for the following purposes:

Service Delivery: To schedule appointments, provide massage and esthetic services, and personalize treatment plans.

Communication: To send appointment confirmations, reminders, and follow-up messages.Billing and Payments: To process payments securely and issue receipts.

Marketing (with Consent): To inform you of special offers, promotions, or updates related to our services. Legal and Compliance: To comply with applicable laws, regulations, and professional obligations.

3. Legal Basis for Processing Information

We process your information based on:

Consent: When you voluntarily provide personal information for services or marketing communications.

Contractual Obligations: To fulfill service agreements, such as providing massage treatments.

Legal Compliance: To meet regulatory requirements and respond to lawful requests.

Legitimate Interests: To improve services, maintain security, and enhance the client experience.

4. How We Protect Your Information

We implement strict security measures to protect your personal information, including:

Encryption of sensitive data during transmission and storage.

Secure storage of physical records in locked cabinets and electronic data on encrypted servers.

Role-based access controls to ensure only authorized personnel can access client information.

Regular audits and training to ensure compliance with privacy standards.

5. Sharing Your Information

Your information is never sold, rented, or traded. We only share your data in the following circumstances:

With Service Providers: Payment processors or software providers (e.g., booking systems) necessary for business operations, bound by confidentiality agreements.

With Healthcare Providers (with Consent): For referrals or coordination of care.

Legal Requirements: To comply with subpoenas, court orders, or regulatory investigations.

6. Data Retention

We retain your personal and health information for as long as necessary to:

Provide ongoing services.Comply with legal or regulatory obligations.Resolve disputes or enforce agreements.

Health records may be retained for a minimum period required by state laws, typically 5-7 years. After this period, records will be securely deleted or destroyed.

7. Your Rights

Under applicable privacy laws, you have the following rights concerning your personal information:

Access: Request a copy of the information we hold about you.

Correction: Request corrections to inaccurate or incomplete information.

Deletion: Request deletion of your information, subject to legal or regulatory requirements.

Data Portability: Request a copy of your data in a structured, electronic format.

Marketing Opt-Out: Withdraw consent to receive promotional communications at any time.

Restrict Processing: Limit how we use your personal data in certain circumstances.

To exercise your rights, please contact us using the details provided in Section 12.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. These include:

Essential Cookies: Required for website functionality, such as appointment booking.

Analytics Cookies: To measure and analyze website performance.

You can adjust your browser settings to block or delete cookies. However, this may impact your ability to use certain features of our website.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

10. International Data Transfers

If you are accessing our website from outside the United States, please note that your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in business practices, laws, or regulations. Updates will be posted on our website, and the effective date will be revised accordingly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Mystic Rose Massage and Esthetics LLC

9 North Main Street Franklin Wv 26802

[email protected]

(304) 668-1796